Attention & Care

 

Ever wonder what your newly-purchased products went through to arrive safely at your doorstep? At our site, even before your order is placed our products are streamlined into a system that checks and double checks quality, from production to delivery.

We handle each order in the following steps:

  • Product Tayloring
  • Order Confirmation
  • Product inspections
  • Product Packing
  • Package Tracking

Product Tayloring

All our products are created by our own in house taylors. They combine quality materials with highly professional embroidery techniques to produce simply stunning pieces.

Order Confirmation

As in the apparel industry, the size and colour of dress are sensitive elements, which could ruin our client’s shopping experience easily. To provide better solve this odds, we established an Order Confirmation Unit under the customer service department; this unit is responsible for confirming every detail on your order.

Product Inspection

We double check the product before delivery it out, even we know our manufacturers are all trust worthy. Here is how it goes:

1. Your product will be produced exactly according to the time table arranged by us, and the item produced will be transferred to our center to be inspected by a group of highly trained inspectors upon completion.
2. A basic check will be performed to make sure the product consistent with the order, and we did catch every detailed requirement specified on your order.
3. Our Quality Control team will perform a thorough inspection to make sure that product quality meets the International ISO quality standards, any product failed to meet our QC standards will be returned for replacement.

Product Packing

Our Packing team will take good care of each item transferred to them to avoid any possible damage during the packing process. Our packing staff adopt many new ways to strengthen the external boxes, thus to make your package more air-tight, water-roof and pressure resistant. They also synchronize our delivery schedule with the major couriers like DHL and UPS to ensure shipping as soon as possible.

Package Tracking

Shortly after your package has been shipped out, our logistic centre and our system will send you an email containing your tracking number automatically. You can then start tracking your package right away.

 

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